FAQ - Official Website

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The Item I Have Seen Has Sold Out. Will You Be Getting More In?

We always try to re-stock our popular styles to give you the best possible selection of timeless, functional and considered garments for the season. We also offer re-invented classics in new colors, shapes and fabrics – so please keep your eye out! If there is a particular garment you would like to inquire about, please contact our Concierge team

Can I Track My Order?

Once your order has shipped, you will receive an email confirmation with your shipping and tracking details. You will also be able to track your order by accessing your VANINALLC account. For more details, please contact Vanina at info@vaninallc.com

I Just Submitted an Order; Can I Change It?

Orders are processed as quickly as possible, and for this reason, we cannot guarantee any changes or cancellations to your order once it has been submitted. If you need to change or cancel your order, please contact us at info@vaninallc.com and we will make every attempt to honor your request.

Do You Offer Gift Packaging?

All Vanina Orders come gift ready in our signature Vanina gift box and tissue paper. If you would like to include a gift message with your order, please email us at info@vaninallc.com

I’m Having Trouble Placing My Order Online; Can You Help?

If you are having trouble placing your online order please contact our support at info@vaninallc.com If you are using your PayPal account and you are receiving an error message, please contact PayPal Customer Service at 0800 358 7911.

Did My Order Go Through?

After placing your order, you will receive an order confirmation via email. If you do not receive this email and are unsure if your order went through, please contact our support at info@vaninallc.com

Do I Need to Set up an Account to Place an Order?

You can shop at Vaninallc without creating an account, However, by registering with us you will be able to enjoy the following benefits:

Track your orders and review past purchases
Request a return or exchange directly from your account
Save your address so you can shop even quicker next time

Can I Change the Address on My Order?

How will I know my order has shipped?

You will receive a shipping confirmation email once your order is ready to ship. Once you have received this email please allow 24-48 hours for your tracking number to update with UPS.

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